the tour performed their tasks professionally.
Dear Ms Hai Yen,
I am now back in Melbourne, and I am happy to provide the following feedback
regarding my tour to Vietnam with your company.
I am happy with the services provided by your company during my(together with mywife) 14 day (24/3/12 to 6/04/12) tour of Vietnam. Foremost, I was very happyyour company kept its word on all it promised to do in the tour itinerary.
I was especially impressed with the following :
1. Your company sent us to the Hanoi Railway station right up to the traincompartment to take the train to Sapa.On returning from Sapa to Hanoi, yourcompany's representative again met us at the Hanoi Railway station (at 5 am) andtook us back to the hotel. There , a hotel room was booked from 5 am to 8 am forus to freshen up and have breakfast before our trip to Halong Bay.
All the tour guides in the different parts of the tour performed their tasksprofessionally. This is especially true for the tour guides in HCMC (Ngoc), HaiOn (sorry, forgot his name), Hanoi (sorry, forget his name) and Sapa (Vung).Vung was very pleasant and communicative with us; my wife and I enjoyed the Sapatrip very much.
All the hotels were good, especially Golden Rice Hotel in Hanoi, where theovernight rooms provided to us were first class (although Golden Rice hotel is aonly 3 star hotel). However the hotel in Sapa did disappoint because when wemoved into the room, there was a used towel still hanging in the bathroom.
I negotiated the itinerary with Ms Hai Yen, who, I have no doubt , wasresponsible for the proper execution of the itinerary. On the last day of ourtour, the company's Director Mr. Tran Anh Diep even paid us a courtest call atGolden Rice hotel, which was very kind of him. Previous to the tour, I did notknow anything about Saa Trek or did I know anybody who was working for thecompany.
If any of my relatives or friends are going to Vietnam, I will have nohesitation in recommending you to them.
Thank you.
Boon Lee
Melbourne